FAQ A - Z

Dear guests,

We are delighted that you have chosen our “favorite place” and vacation home in Füssen, which was completed at the end of 2020 with state-of-the-art technology.

We selected natural materials, high-quality authentic furnishings and details with a great deal of love and passion so that you will hopefully also feel at home and find a new favorite place in Füssen for yourself.

In order to make your stay at Lieblingsplatz Füssen as relaxed as possible, we kindly ask you and your fellow travelers to observe the following rules about coexistence in our house and the neighborhood:

1. Check-in/access code

Drive to the check-in according to our directions and unload your luggage directly at the vacation home in the pedestrian zone.

You will receive a 6-digit key-free access code to open the front door when checking in or in advance. This code is valid for all guests.

Please make a note of the access code, for example, on your mobile device so that you don’t forget it and can get back into the house at any time.

Please always close the front door when leaving. The front door must not be left open or ajar unobserved.

If you need to store your luggage in our vacation home before or after your arrival or departure, please request this from us in good time. There is space available in the ground floor corridor to store luggage, however, we cannot accept any liability for any loss or damage to your belongings.

2. Car parking space

A free long-term parking space is reserved for you in the “Parkhaus City Sparkassenhaus” underground parking lot operated by APCOA at Kaiser-Maximilian-Platz 5. You can reach the car entrance via Theresienstraße, on the left behind Hotel Hirsch, directly in front of the pedestrian zone/Altstadt directions).

A check-card-sized code card is available in the vacation home for entering and exiting the parking garage. You will receive this at check-in so that you can park your car in peace after unloading your luggage. 

3. Guests WLAN

The QR code providing access to our guest network hangs in the kitchen. By entering the password provided, you agree to our guest WLAN terms of use.

4. Our vacation home is strictly non-smoking

Smoking inside the building is expressly forbidden. We also kindly ask you not to smoke on the balconies or in the garden. If unavoidable, please smoke in the pedestrian zone in front of the house or on a walk.

Infringements of the above smoking ban entitle the lessor/manager to bill a corresponding service surcharge for increased cleaning of at least € 150. If a fire alarm or smoke detectors are triggered by unauthorized smoking or if the smoke detectors are willfully manipulated, the lessor/manager assumes no liability. Any resulting costs for the deployment of the fire department, other security services and the repair costs will be charged to the tenant.

5. Quiet behavior and respecting the night silence

Please avoid noise and loud music at all times during your stay. Keep the TVs, music and conversations at room volume. Please also take care not to disturb others and our neighbors when outdoors or on your balcony. We kindly ask all guests to observe the night silence between 10 p.m. and 6 a.m. as well as the Sunday rest.

6. Furnishings

Please treat all the furnishings and equipment in the vacation home with care. Against the advice of many landlords, we opted for natural materials instead of inexpensive and low-maintenance fittings and furnishings. On the one hand, this requires more consideration and care, but on the other, it offers a far more sophisticated quality of life and enjoyment for all guests. We would also appreciate your ecologically friendly approach to the use of water and electricity.

The vacation home was thoroughly cleaned for you before your arrival. Please keep the rooms clean and orderly during your stay and assist our housekeeping team in doing their work after your departure. Changes in the rooms and equipment, especially moving the furniture – with the exception of the desks on the gallery – are generally not permitted. If you have any special wishes, please coordinate them with us.

We kindly ask you to avoid disposing of sanitary towels and tampons or any other waste in the toilets as this may lead to blockages in the plumbing system. We expressly reserve the right to claim for damages if this requirement is disregarded and damage is caused to the house as a result.

Please ensure a pleasant and healthy indoor climate in the cottage and regularly air the rooms with short, intense ventilation to prevent humidity and mold. This applies especially to the bathrooms after showering and in the winter months.

Soiling that cannot be cleaned, for example, in mattresses, the sofa, lambskins or on items of furniture and flooring, will be charged to the guest at the replacement value.

7. Towels & bed linen, washing machine & dryer

The towels provided are exclusively for use in the vacation home and may not be used as bath towels outside, e.g., in the thermal spa or as bathing towels at the many nearby lakes. In the Kristalltherme spa in Schwangau, for example, you can hire bath towels for a small fee.

If you require swimming towels for your visit to the lake or would like to have towels exchanged during your stay, please contact us.

For quality assurance reasons, washing in-house bed linen and towels is not permitted. However, we are happy to provide you with freshly laundered towels (€ 4 per set) and bed linen with a fitted sheet (€ 10 per person) at cost price in accordance with our terms and conditions.

Washing your own laundry is possible at any time, free of charge. Detergent is also provided.

8. Use of the sauna:

Please treat yourself and the sauna with care and mindfulness. Use of the sauna is at your own risk in accordance with the usual rules and conditions of use, such as always taking a shower beforehand, placing a towel underneath you, and not placing anything on the hot stove, as there is a risk of fire! If you are ever unsure about anything, we are always only ever a phone call away.

9. Emergencies

In the event of an emergency, contact the relevant services immediately on the following numbers:

Ambulance and fire department: 112, Medical emergency service: 116117, Poison hotline: 089 19240, and if necessary, please also contact us or our administrator immediately.

If a fire breaks out, our smoke detectors emit a loud signal tone. If the alarm is activated and a false alarm is not immediately apparent, leave the vacation home by the quickest route via the staircase. The emergency escape point is in front of the house on Schrannenplatz. Show your children the escape route from the house as a precaution after checking in. Do not attempt to retrieve any personal items in the event of a fire.

To prevent the risk of fire, bonfires, open flames and candles – without flame protection such as a glass – are forbidden in the entire premises of the vacation home, especially in the bedrooms. You are residing in a listed old town, which discourages open fire. There are plenty of LED candles in the house that can almost substitute candlelight, and do so safely!

Whenever it rains and in general during the autumn and winter months, there is a risk of slipping on the balconies and in the garden due to moisture, leaves, ice or snow. Walking on these areas is at your own risk.

10. Parents’ duty of supervision 

Parents are responsible for their children and all other minors traveling with them. Please ensure children do not climb on the balconies or the historic roof truss and stairs, among other things. 

11. Windows and doors

Guests are requested to keep windows (unless tilted) and doors (especially the front door and skylights) closed at all times when leaving the house to prevent rain damage. For the sake of the environment, please also switch off lights and any electrical appliances.

12. Departure

On the day of your departure, the vacation home must be completely vacated by 10 a.m. at the latest. We would like to remind you that additional costs may arise in the event of a late departure. Failure to leave the property or remove personal belongings after 12 noon on the day of departure will automatically be interpreted as a request to extend your stay by one day/night.

We kindly ask you to leave the home and all facilities neat and tidy. Check all the rooms, closets, drawers and the safe so as not to forget any personal belongings. Unfortunately, we cannot accept liability or guarantee the return of any forgotten items, especially valuables such as jewelry or cash. Log out of your accounts in the Smart TVs if you used your personal accounts. The theft of vacation home fixtures and fittings (e.g. towels, decorations, kitchen utensils) will be billed and possibly reported to the police. If a minor mishap should occur, i.e. you damage something in the vacation home, please contact us, and we will find a solution together. Damages caused by you will be charged in full. Those, which are only determined after your departure by our staff, will be considered as deliberate damage to property, and we will proceed accordingly.

Please take care to dispose of all trash in the receptacles provided. If you have greater quantities of waste, please ask us for larger garbage bags.

When leaving the property, please close all windows, turn off the electrical appliances and lights, and pull the front door shut securely.

If you made use of your room keys, please make sure to leave them in the respective doors.

Please leave the code card for the parking garage on the kitchen table after parking your car in front of the house to load your suitcases.

13. House ban

The non-observance of one or more of the above provisions may lead to an immediate ban from our premises. In such a case, the guest forfeits their right to accommodation and a refund of any prepaid fees. We reserve the right to make changes to these house rules at any time. The current house rules are always available on our website or in the guest folder with the password “Urlaub”.

Thank you very much for reading and respecting our house rules. Should you have any questions, we are always at your disposal.

We wish you a lovely stay at Lieblingsplatz Füssen vacation home.

Family Schaub-Settele

1. Subject matter and scope of these terms of use

These terms of use regulate your and our rights and obligations in connection with the use of our guest WLAN access.

2. Our services

(1) We provide you with access to the Internet in our vacation home in the form of a WLAN access (“hotspot”) for free use.

(2) The provision of the hotspot is dependent on our respective technical and operational possibilities. There is no entitlement to a functioning hotspot or a specific local coverage of the hotspot.

(3) We furthermore do not guarantee that the hotspot can be used without interference or interruption. Nor can we guarantee any transmission speeds.

(4) We reserve the right to change, restrict or discontinue access to the hotspot without prior notice in the event of necessary technical repair and maintenance work.

(5) There is no entitlement to the use of certain services via the hotspot. In particular, port blocking may be applied. In general, surfing the Internet and sending and receiving emails are possible.

3. Access and use

(1) Our guest WLAN is offered exclusively to guests of our vacation home. It is not a publicly accessible telecommunications service but an internal WLAN for use by guests of our property.

(2) The prerequisite for use is that you have concluded a valid accommodation contract with our lodging and are a current guest.

(3) There is no entitlement to the use of the hotspot. We reserve the right to restrict or discontinue access to the hotspot at any time without specifying reasons.

(4) The current version of these Terms of Use, which is made available to you on this page, shall apply.

4. Login data

(1) If you have received registration data, it is your responsibility to ensure that access to and use of the hotspot with your user data takes place exclusively by you as the user. If you have any indications that unauthorized third parties have gained or will gain knowledge

of your access data, you must inform us immediately.

(2) As the user, you are liable for any use and/or other activity carried out under your access data in accordance with the statutory provisions.

5. Your obligations as a user

(1) You are obliged to truthfully disclose any information you provide about yourself in the course of using the service.

(2) You are obliged to comply with the applicable laws when using our hotspot.

(3) Further obligations arising from other provisions of these Terms of Use shall remain unaffected.

6. Pricing

The service is provided free of charge.

7. Availability of the services

Since our services are provided free of charge, you have no right to use the hotspot. However, we make every effort to ensure that the hotspot can be used as uninterruptedly as possible.

8. Prohibited actions

As a user, you are prohibited from any actions when using the hotspot that violate applicable law, infringe the rights of third parties or violate the principles of the protection of minors.

In particular, the following actions are prohibited:

• the posting, distribution, offer and advertising of pornographic content, services and/or products that violate the laws for the protection of minors, data protection laws and/or other laws and/or are fraudulent;

• publishing or making available content that insults or defames other participants or third parties;

• the use, provision and distribution of content, services and/or products that are protected by law or encumbered with third-party rights (e.g. copyrights) without being expressly authorized to do so;

• making copyrighted works publicly available or other acts in violation of copyright, in particular when using so-called “Internet file-sharing networks” or file-sharing services.

• Furthermore, also irrespective of any possible violation of the law, the following activities are prohibited when posting own content on the website of the Service Provider as well as when communicating with other Users (e.g. by sending personal messages, by participating in discussion forums, etc.):

• the transmission of above-average amounts of data and, in particular, the sustained transmission of such amounts of data;

• hosting a web server or other servers by using a hotspot of the Service Provider;

• changing the default DNS servers in the network settings of the service provider’s hotspot;

• the sending of junk or spam e-mails and chain letters;

• the distribution of viruses, Trojans and other malicious files;

• the dissemination of lewd, offensive, sexually explicit, obscene or

  defamatory content or communication, as well as content or communication that is suitable to promote or support racism, fanaticism, hatred, physical violence or illegal acts (explicitly or implicitly);

• soliciting other users or third parties to disclose passwords or personal data for commercial or unlawful purposes.

• Also prohibited is any action that is likely to impair the smooth operation of our hotspot, in particular to place a disproportionately high load on our systems.

9. Blocking of accesses

We may block your access to the hotspot temporarily or permanently at any time if there are concrete indications that you are violating or have violated these Terms of Use and/or applicable law, or if we have another legitimate interest in blocking you.

10. Indemnification

(1) As a user, you are responsible for all your actions that you take in connection with the use of the Internet via our hotspot.

(2) You shall indemnify us upon first request against all claims asserted against us by third parties due to a violation by the user of statutory provisions, third-party rights (in particular personal rights, copyrights and trademark rights) or contractual obligations, representations or warranties, including the costs of necessary legal defense (attorney’s fees and court costs in the statutory amount).

(3) In the event that claims are asserted within the meaning of Section 10 (2), you shall be obligated to immediately and completely assist in the clarification of the facts. and to provide us with the necessary information in a suitable manner.

11. Limitation of liability

(1) We shall be liable without limitation for all damage caused by us in the event of intent or gross negligence.

(2) In the event of slight negligence, we shall be liable without limitation in the event of injury to life, limb or health.

(3) In all other respects, we shall only be liable if we have breached a material contractual obligation. Essential contractual obligations are defined in the abstract as obligations whose fulfillment is a prerequisite for the proper execution of the contract and on whose fulfillment the user may regularly rely. In these cases, liability is limited to compensation for the foreseeable, typically occurring damage.

(4) Insofar as our liability is excluded or limited in accordance with the aforementioned provisions, this shall also apply to our vicarious agents.

(5) Liability under the Product Liability Act shall remain unaffected.

12. Data privacy

(1) We shall ensure that your personal data is only collected, stored and processed to the extent that this is necessary for the contractual provision of services and is permitted by statutory provisions or ordered by the legislator.

(2) In the event that declarations of consent under data protection law are obtained from you in the context of the use of our services, it is pointed out that you can revoke these at any time with effect for the future.

(3) In order to provide the services of the hotspot for you, the use of personal data of your terminal device is required. In this context, the MAC addresses of end devices may also be stored temporarily. Furthermore, we may store log data (“log files”) about the type and extent of use of the services for 7 days. This data cannot be directly assigned to your person.

13. Final clauses

(1) The law of the Federal Republic of Germany shall apply, whereby the validity of the UN Convention on Contracts for the International Sale of Goods is excluded.

(2) If you are a merchant, a legal entity under public law or a special fund under public law, our registered office shall be the exclusive place of jurisdiction for all disputes arising from the contractual relationship.

(3) Should individual provisions of these Terms of Use be or become invalid, this shall not affect the validity of the remaining provisions.